Frequently Asked Questions

Below you'll find answers to the most frequently asked questions about your trip to Turkey, along with some information about how we work. If you can't find the answer to your question below, please use our contact form for more information.

General

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Turkey is one of the world’s most enchanting destinations — where East meets West, ancient meets modern, and every city has a story to tell. From the magical landscapes of Cappadocia to the historical wonders of Istanbul and the turquoise coastlines of Antalya, there’s so much to explore like Ephesus, Pamukkale. With so many options, planning a Turkey trip can be overwhelming. That’s where booking a travel package becomes your best decision. It takes care of the details, saves time and money, and ensures you experience Turkey without missing any highlights.

For all our travel packages these are tailored towards the individual so they are not set departure large group tours with the same persons travelling together from start to end or with a tour leader/escort. We arrange our travel packages by combining the required hotel accommodation, land transfer such as flights/ferries/trains etc together with local regular group or private guided day tours that are available in each area.

The provided travel itinerary document will include business all contact numbers so you can reach your travel consultant 24/7 (day or night) if needed.

The transfer driver will be waiting at the relevant airport/port/bus or rail station holding a sign with your name on it. For airport arrivals, once you have passed through customs and collected your luggage you would then enter into the international/domestic arrivals hall. On doing so you would then please need to look for the sign with your name on it to reconise the driver there to meet with you. For arrivals to ports, bus and/or rail stations the driver will meet you on disembarkation, again holding a sign with your name on it for you to be able to recognise him/her.

It depends on your nationality. Many countries can apply for an e-Visa online through www.evisa.gov.tr
before traveling. Citizens of some countries can enter visa-free for short stays, while others may need to apply at a Turkish embassy or consulate. Always check the most recent requirements before your trip.

Unfortunately no. It is advised however that you do obtain your own insurance for health and/or loss while travelling. Insurance is also recommended to provide coverage if refunds pursuant to the final payment and cancellation clauses are unavailable due to the terms of those clauses. For more information on our cancellation clauses please see our Terms & Conditions.

Unfortunately no. You would need to arrange your own airfare for arrival to the starting point and then again for departure from the ending point as per the travel package selected.

Booking, Payments & Cancellation Policies

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Once we receive your request to book your chosen tour package, we will confirm all services accordingly. Once everything is complete, we will email you the official tour itinerary with all day details. Once you confirm this itinerary, we will proceed to the payment process.

When you confirm the tour itinerary, we require a 50% booking deposit to secure your reservation. The remaining 50% balance will be charged 3 weeks (21 days) before the tour start date.

Reservations may only be cancelled by written notice sent by email or certified mail to our agency. If such written notice is received before arrival date / travel start date, we will accept such cancellation and refund the land portion costs recoverable from those entities paid on behalf of the travellers only to the extent/amount that such moneys are refunded by those entities to our agency.

 

DOMESTIC FLIGHTS/ FERRIES ARE NON-REFUNDABLE

  • Notice received 31 days before date of arrival, no cancellation fee applies.
  • Notice received between 31-21 days prior to scheduled tour:      75% refund
  • Notice received between 21-14 days prior to scheduled tour:      50% refund
  • Notice received 13 days or less prior to scheduled tour:           No refund

Travel Tips

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Turkey uses 220V voltage and 50Hz frequency, the same as most European countries. The standard plug type is Type F (Schuko), with two round pins. Travelers from the UK, USA, Canada, Japan, or countries using 110V or different plug types will need a universal travel adapter and sometimes a voltage converter for certain devices. Most modern electronics like phones and laptops support dual voltage and work safely with just an adapter. Power cuts are rare in major cities and tourist destinations, so travelers can expect generally stable electricity throughout Turkey.

Turkey is a fantastic destination for photography, offering dramatic landscapes, ancient ruins, colorful bazaars, and vibrant city life. You can freely take photos in most public areas, including streets, markets, and natural attractions. However, photography inside museums, mosques, or archaeological sites may be restricted or require a ticket upgrade. Always respect “no photography” signs and avoid taking close-up photos of people without permission. Drones are allowed in Turkey but require registration and permits. For the best shots, sunrise and sunset provide perfect lighting across iconic places like Cappadocia, Pamukkale, and Istanbul.

When visiting Turkey, dress comfortably and respectfully, especially in cultural or religious sites. In major cities and tourist areas, casual modern clothing is perfectly acceptable. However, when entering mosques, women should cover their hair, shoulders, and knees, while men should avoid shorts. Lightweight layers are ideal for hot summers, and warmer clothing is needed for cooler evenings in spring or autumn. In coastal resorts, beachwear is fine at the beach but not in town centers. Overall, modest, practical clothing helps you stay comfortable and respectful while exploring Turkey.

The official currency of Turkey is the Turkish Lira (TRY). Travelers can exchange money at airports, banks, hotels, and licensed exchange offices called “Döviz Bürosu.” Exchange offices usually offer better rates than airports or hotels. ATMs are widely available and often give competitive rates when withdrawing Turkish Lira directly. Always check the daily exchange rate before changing money and avoid unlicensed street exchangers. Many shops, restaurants, and hotels accept major credit cards, but carrying some cash is useful for small purchases, local markets, and transportation.

Turkey offers delicious, fresh cuisine with plenty of safe dining options in restaurants and street food stalls. Tap water is generally safe for washing and brushing teeth, but visitors usually prefer bottled water for drinking. Bottled water is inexpensive and widely available. Pharmacies (eczane) are easy to find in every city and town, and basic medications like painkillers, cold medicine, stomach relief and first-aid items are readily accessible without a prescription. For specific or long-term medications, bring enough for your trip and keep them in original packaging. Overall, Turkey is a safe and convenient destination for food, water and medication needs.

Turkey is a paradise for shoppers, offering everything from colorful bazaars to modern shopping malls. Traditional markets, like the Grand Bazaar in Istanbul, feature carpets, spices, jewelry, textiles, and souvenirs. Haggling is expected in markets and small shops, so don’t hesitate to negotiate prices politely—it’s part of the experience! Start by offering about half of the asking price and find a middle ground. Always be friendly and patient, as sellers often enjoy the interaction. In malls or fixed-price stores, prices are non-negotiable. Enjoy the thrill of bargaining and take home unique Turkish treasures!

Turkey is generally a safe destination for travelers, but like any country, staying alert and cautious is important. Avoid isolated areas at night, keep your belongings secure, and be cautious with your personal documents. Use reputable transportation and licensed taxis, and always follow local laws and customs. While major cities and tourist areas are safe, stay informed about current travel advisories. Health-wise, drink bottled water and ensure routine vaccinations are up to date. By exercising common sense and respecting local culture, you can enjoy a worry-free and memorable trip in Turkey

FAQ for Turkey

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The best time to visit Turkey is during spring (April–June) and autumn (September–November). During these months, the weather is mild and pleasant, ideal for sightseeing and outdoor activities.

Summer (July–August) is perfect for beach vacations on the Aegean and Mediterranean coasts.
Winter (December–February) is great for exploring Istanbul’s cultural sites without crowds.

The official currency of Turkey is the Turkish Lira (TRY). Credit cards are widely accepted in hotels, restaurants, and shops. However, it’s a good idea to carry some cash, especially in smaller towns and local markets. You can easily withdraw Turkish Lira from ATMs throughout the country.

The official language is Turkish. In major tourist areas, many locals speak basic English, especially those working in hotels, restaurants, and tour agencies. Learning a few simple Turkish phrases such as Merhaba (Hello) or Teşekkür ederim (Thank you) will be appreciated by locals.

Turkey is a modern and culturally diverse country. In big cities like Istanbul, Izmir, and Antalya, you’ll find a relaxed dress code similar to Western Europe. However, when visiting mosques or religious sites, dress modestly—women should cover their shoulders and hair, and men should avoid wearing shorts. Carrying a light scarf is useful for entering mosques.

Some of the must-visit places in Turkey include:

Istanbul – Hagia Sophia, Blue Mosque, Topkapi Palace, Grand Bazaar

Cappadocia – Hot air balloon rides, fairy chimneys, underground cities

Pamukkale – Thermal terraces and Hierapolis ancient ruins

Ephesus – Ancient Roman city with stunning ruins

Antalya – Mediterranean beaches and the old town Kaleiçi

Göbeklitepe – World’s oldest temple complex

Each region offers unique culture, history, and landscapes.

Turkish cuisine is delicious and diverse! Don’t miss:

Kebabs – Adana, Urfa, or Iskender kebab

Mezes – Small appetizers served with drinks

Baklava – Sweet dessert with pistachios

Turkish breakfast – Cheese, olives, eggs, and tea

Simit – Sesame-coated bread rings

Turkish delight (Lokum) – Famous sweet treat

Also, try Turkish tea (çay) and Turkish coffee, both integral to local culture.

Turkey offers excellent value for money compared to many European destinations. Accommodation, transportation, and food are affordable. Prices vary depending on the region and season—coastal resort areas are pricier during summer, while inland areas like Cappadocia are reasonably priced year-round.

Turkey has a well-developed transportation system:
Domestic flights
connect major cities like Istanbul, Izmir, Antalya, and Kayseri.
High-speed trains
run between major destinations like Istanbul, Ankara, and Konya.
Buses
are affordable and comfortable for intercity travel.
Taxis and metro systems
are available in big cities.
Renting a car is also an option for exploring rural or coastal regions.

Yes. Most hotels, cafés, and restaurants offer free Wi-Fi. You can also buy a local SIM card from providers like Turkcell, Vodafone, or Türk Telekom at the airport or in the city. This gives you affordable data and call packages during your trip.

Pack according to the season and region:
Summer: Light clothing, sunscreen, sunglasses, swimwear.
Spring/Autumn: Comfortable layers and a light jacket.
Winter: Warm clothes for cooler areas, especially in central or eastern Turkey.
Always carry comfortable shoes for sightseeing, and a scarf for visiting religious sites.

Yes, Turks are very hospitable and polite. Here are a few customs to keep in mind:
Greet with a handshake or a polite Merhaba (Hello).
Remove shoes before entering someone’s home.
Always accept tea or coffee when offered—it’s a sign of friendship.
Avoid discussing sensitive political topics.
Respect prayer times and dress codes in mosques.

While tap water is generally safe for brushing teeth, it’s recommended to drink bottled water, which is inexpensive and widely available. Many hotels also provide complimentary bottled water.

Tipping is customary but not mandatory.
In restaurants, leave 5–10% if service is not included.
In cafés, round up the bill.
For taxis, rounding up the fare is appreciated.
Hotel staff and tour guides also welcome small tips for good service.

Turkey uses Type F plugs (two round pins) with 220V, 50Hz electricity. If your devices use a different plug type, bring a universal travel adapter.

In tourist areas, some shops and hotels may accept euros or US dollars, but it’s better to use Turkish Lira for the best exchange rate. You can easily exchange money at banks, exchange offices, or withdraw local currency from ATMs.

Yes, bargaining is part of Turkish shopping culture, especially in markets and bazaars. Be polite and friendly while negotiating, and don’t be afraid to walk away if the price isn’t right. Bargaining is not expected in restaurants or malls.

A 7 to 10-day trip is ideal to experience the highlights—such as Istanbul, Cappadocia, and Ephesus, Pamukkale or Antalya. However, if you want to explore deeper, two to three weeks will allow you to see more regions and enjoy the full diversity of Turkey.

Yes, travel insurance is strongly recommended. It can cover medical emergencies, trip cancellations, and lost luggage. Healthcare in Turkey is excellent, but having insurance ensures peace of mind during your trip.

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